Responsive Support For Your  Enterprise

Being India’s first maintenance services provider, CMS offers the best support with excellent expertise for your IT infrastructure.

Every enterprise faces the challenge of managing IT architectures and addressing technical snags on a regular basis. The quality of maintenance of both software and hardware can have a far-reaching impact on revenues and operations of an organisation. Therefore, at CMS, we provide complete maintenance services to various industries, wherein we take care of our customer’s IT environment and technologies that are accessible for support.

Today’s enterprises feature complex technology environments with various technology stacks from different vendors and past implementations all operating in unison. Our range of Advanced Customer Support Solutions help customers maintain their infrastructure at optimal capacity thus giving them a competitive advantage and an “Always Available” capability.

CMS works with some of the most prestigious and well-established enterprises that have sensitive operational environments. Our marquee client list include Ship Building Corporation of India, ISRO, Government of India, HVF Engine Factory, Defence Metallurgical Research Laboratory (DMRL), Defence Electronics & Research Laboratory (DLRL) Space Application Center (SAC) and Indian Navy.

These customers have extremely demanding requirements and CMS supports them and their technologies so as to ensure optimal performance 24x7x365. It is this expertise that we bring to our customers in the form of services, thus helping our customers become highly available, agile and capable of mammoth scalability.

What We Do

• Annual Maintenance Support
• Custom Software Support
• End-to-End CMS Product Support
• Infrastructure Support Across Complete Lifecycle
• Custom Hardware Support
• Advanced System Support

Our Objectives

• Improve agility & scalability within the organization
• Ensure complete support through entire product life cycle
• Improve maximum utilization of infrastructure
• Ensure maximum efficiency across infrastructure
• Best of  breed experience of CMS products

CMS offers its customers high-end support services to maintain and optimize any technology stack that has been implemented by CMS. We also offer full support to customers of varied solution sets ranging from back-office support to step-by-step troubleshooting.

Given that business today is 24x7 and any disruption results in major losses to a business, CMS ensures that its support services can cater to the round the clock nature of business itself.

Range of Services

• Annual Maintenance Support

  CMS’s Annual Maintenance Support plan allows customers to receive annual support for their purchases from CMS. This support includes contact centre cupport and telephonic resolution. These plans will ensure that you are in safe hands for the entire year without worring about your technology failing

• Custom Software Support

  Given how difficult it can be to maintain custom/proprietry software purchased from different vendors. CMS helps its customers take responsibility for the customized solutions and helps diagnose any known issues with its experienced team

• End-to-End CMS Product Support

  CMS offers its customers 100% support for all its products. This includes 24X7 contact centre support, field support and so on. 

• Infrastructure Support Across Complete Lifecycle

  Infrastructure can get difficult to support, especially at the end of its lifecycle. CMS helps alleviate its customers worries about this kind of infrastructure through its support services. 

• Custom Hardware Support

  Custom hardware support for proprietary hadware acquired from unique solution providers. While this type of support is difficult to provide considering managing legacy technology can be quite troublesome, but CMS’s experience over the last few decades gives it a unique capability og being able to provide this level of hardware support for custom hardware. 

• Advanced System Support

  CMS brings advanced system support to its customers by providing 24X7 telephonic support for any system that you might have in place. 

• Back Office Support

  CMS is able to support your backoffice processes in case of any issues. These support services are available to our customers 24X7 and are meant to help them diagnose the problem and solve the issue right there.